ELDT: Help / Troubleshooting

I'm having trouble logging in.

If you are having an issue with your password, select "Forgot your password?" to reset your password.

If you are unsure of your email address, or experiencing additional problems, contact us at support@safertraining.com or 1-800-799-5690.

My training course is not working.

If you are having an issue with your course, refresh the page to see if this fixes the issue.

If you are still experiencing issues with your course, send us an email at support@safertraining.com or call us at 1-800-799-5690.

How do I print my certificate?

To print your certificate after completing a course, first make sure that you are logged into SaferTraining.com.

Once you're logged in, click "Me" in the top right-hand corner. From here, you will see each of the courses that you have completed under the "Achievements" section. Click the red PDF logo next to the course to download and print your Certificate.

Has my information been submitted to the TPR?

Training Providers are required to submit student information within 48 hours of course completion. However, SaferTraining typically submits student information within hours of completion.

For information on how you can check the progress of your records in the TPR, visit our “How to Check Your ELDT Status Online” page.

My payment method was declined.

For payment issues, please contact your bank or credit provider.

Does SaferTraining offer a payment plan?

Yes. SaferTraining gives students the option to pay for their course over multiple weeks.

More FAQs:

ELDT FAQ: Getting Started
For questions about ELDT requirements, training providers, and other general questions, click here.

ELDT FAQ: Course Information
For questions about your course, what happens after you complete a course, or other course and test related questions, click here.

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